撸先生

Students, faculty and staff can access technology self-help resources 24/7 here or by searching technology how-to articles in the system (login with your 撸先生 NetID to see all available articles). If you have a suggestion for an addition to the Knowledge Base, .

NetIDs, Duo and Single Sign-On

• NetIDs: See how to and  
• Duo Multi-Factor Authentication and
• . Login through SSO and access other 撸先生 services and applications without being prompted to login multiple times.
• Faculty and staff can use the (TCAR) to install, update and manage software/hardware or use a new program on a university Windows computer. 
•  Learn more about how to .

See more self-help articles. 

Information Security

• Report compromised accounts to the OTS Technology Support Desk or report phishing to phishing AT_TOWSON. 
• Learn about how data is classified, used and protected at 撸先生 and how to to locate personally identifiable information (PII).

See more self-help articles. 

Email, Collaboration, Desk Phones & eFax

• Email for students, faculty and staff: Microsoft Outlook.
• Microsoft 365: Cloud-based software including OneDrive, Outlook on the Web, and SharePoint. Microsoft Office (M365) for PCs, 2019 for Macs: Desktop software including Excel, OneNote, Outlook Email, PowerPoint, and Word. 
• Compare web conferencing and virtual meeting tools: See Webex and Zoom.  
• , sending confidential/oversized files using 撸先生's  and
• Send and receive faxes using eFax.

See more self-help articles.

Software & Applications

• Adobe,
• See 撸先生's available software and how to get it.
• Learn about . See resources for See more PeopleSoft/Campus Solution guides for students, faculty and staff on the Towson University Registrar's Office webpage.
• Virtual Workspace  
• Learn how to use TechHelp, 撸先生's online tech support request system and Knowledge Base.
• Windows Operating Systems. See instructions and options for upgrading Windows on 撸先生 computers.

See more self-help articles. 

Web Content & Publishing

• Digital Accessibility
• Web publishing options outside of the towson.edu website, including creating a  site. 

See more self-help articles.

If you're a 撸先生 web editor, see Digital Strategy's resources for working on the university's website.

Teaching, Learning, Classroom & Conference Rooms

• Blackboard for and
• LinkedIn Learning
• Panopto

See more self-help articles. 

Hardware Devices & Printing

• Multimedia Equipment
• Printing: wepa,
• Mac Management, using Apple and Mac products at 撸先生 
• 撸先生 computers: buying/replacing
• Tablets, smartphones

See more self-help articles. 

Network, Wireless & Remote Access

• Network connections: or
• Wireless (Wi-Fi) networks: which one to use and how to connect
• Remote Access: Virtual Workspace, Virtual Private Network (VPN), Remote Desktop,

See more self-help articles. 

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